Cellcom Plus Service Plan

Cellcom Plus Service Plan

The holder of this plan will see the manufacturer’s warranty, respecting all the same terms and conditions, extended by the equivalent of the duration of the plan for which he subscribed. The service plan with commence the day following the end of the original manufacturer’s warranty expiry date. On that day and for the period of the term agreed upon, Cellcom Communications will be responsible for all warranty claims.

This plan does not replace, in any case, the manufacturer’s responsibilities towards his customer, and is summarized as an agreement between its holder and Cellcom Communications for the term of the extended period. At the time of the request for indemnity, the holder of this plan must present a proof of purchase at the original point of sale of the defective product.

Products other than cellular devices

If the defective product appears to be defective according to the standards established by the manufacturer, Cellcom Communications will then replace the defective product protected by the Cellcom Plus plan by the same product or by one with similar characteristics if the original model is no longer available. All accessories included at the time of the initial purchase (cables, batteries, antennas, adapters, transformers etc…) must be returned with the defective product to also be replaced.

Cellular Devices

If the cellular device appears to be defective according to the standards established by the manufacturer, Cellcom Communications will then send the unit for repair at its own expense. In the event that the product cannot be repaired, the unit will be replaced by the same phone model, or by one with similar characteristics if the original model is no longer available. In the case of a unit exchange, the service plan will terminate 90 days following the date of exchange. 

Repairs or replacements will not be covered by the warranty due to excessive wear physical abuse damages caused by sand, dirt or by liquid substance (water or other) fortuitous occurrences or any other situations not respecting the manufacturer’s conditions. 

Only the eligible products printed on a proof of purchase and associated with a service plan are covered.

Not covered by this service plan

The replacement of all fuses, bulbs, filters or other product or product components having a predetermined life spend, as well as cables, cassettes, diskettes, cellular and satellite antennas.

Terms and conditions of the credit guaranteed program:

  • This service will allow you to receive a store credit for the amount of the service plan that you have purchased on your invoice towards your future purchase.    
  • Only the expired plans without any claims are valid    
  • Credit is available within the 30 days after the expiration of the extended service plan    
  • Original invoice will be asked    
  • Cannot be transferable to any other serial number    
  • Cellcom holds no responsibility for any loss or delay    
  • Credit is applicable on purchase of accessories and service plans and has no monetary value    
  • Credit can only be issued at the same point of sale of original purchase    
  • Credit will be issued on the same day if client meets all terms above

Terms and conditions of the GPCPL Program:

  • This plan allows you to receive a new device if your device has a physical or liquid break for 24 months, value 299$ or less
  • You are entitled to a single exchange
  • Cellcom reserves the right to refuse any exchange if there is abuse
  • Original invoice will be required
  • Cannot be transferable to another serial number
  • Cellcom reserves the right to repair the unit before any exchange
  • If Cellcom exchange device, the customer will receive a new unit of equal value to the full price of the device at the time of purchase.

Terms and conditions of the GPCAPPLE program:

  • Cellcom covers all costs ADH
  • Original invoice will be required
  • Cannot be transferable to another serial number
  • Cellcom assumes no liability for loss of the device

 

Cellcom Service Plans